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Those dealers who pride themselves in developing and executing best practices:

  • Document their key processes in detail.

  • Consistently train these processes.

  • Consistently monitor these processes.

  • Consistently enhance these processes.

NCM Institute Center for Automotive Retail Excellence

Performance Management also mandates that you must have a well-developed and documented set of operating processes for each department. This step also requires that these processes are consistently and effectively trained, habitually performed, and flawlessly executed.

Unless you are currently on our mobile-friendly web site, we invite you to click on the files displayed below. There you will find several samples of process documentation. Once again we emphasize that the format is not important. The critical element is that you have a method (either visual like a PowerPoint, or in writing) so that the process can be trained, re-enforced, monitored, and enhanced.

CSI Process


Ambassador Process

ASR Process

One of our specialties at Garry House & Associates is Process Development and Documentation. If you would like help in improving your documentation please refer to the "Contact Us" Tab beneath the Connect with Garry button on the main menu. You'll be glad you did! There will be no charge for our initial conference. Remember, GH&A always provides Value First!

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